Help Centre
Find answers, guides, and support for everything NOYO — from your first session to your deepest healing work.
Topics
Account
Login, password, profile settings, notifications, privacy controls, and account deletion.
Billing
Plans, upgrades, cancellations, refunds, and payment methods. Everything about your subscription.
Getting Started
How to begin your wellness journey — self assessment, choosing a programme, and your first session.
AI Companions
How your AI companion works, what it can and cannot do, session guidance, and safety information.
Programmes
Understanding each programme area — Immersive Spaces, Emotional Healing, Sleep, Mindfulness, and more.
Practitioners
Joining the NOYO practitioner network, referral processes, and working with NOYO as a professional.
Privacy & Safety
How NOYO handles your data, GDPR rights, data deletion requests, and our safeguarding policies.
Accessibility
NOYO's commitment to inclusive design, language support across 20+ languages, and accessibility features.
AI & Technology
How NOYO's AI systems work, clinical governance, safety frameworks, and our responsible AI principles.
Common Questions
No. NOYO is a wellness and emotional support platform, not a clinical or medical service. Our AI companions provide emotional support and guided wellness experiences — they do not diagnose, prescribe, or replace licensed therapy. If you are experiencing a mental health crisis, please contact a qualified professional or use our crisis support service.
You can cancel at any time from your Account Settings. Go to Membership → Manage Plan → Cancel. You will retain access until the end of your current billing period. The Free Tier is permanent and remains after cancellation.
Yes. Your personal data and session content are encrypted and never sold to third parties. We are fully GDPR-compliant and operate a strict data minimisation policy. You can request deletion of your data at any time. Read our Privacy Policy for full details.
NOYO currently supports 20+ languages across our AI companion and content systems. Language availability varies by programme. We are continuously expanding — if your language is not yet fully supported, English is the default with partial support available in many others.
The Free Tier is permanent — it never expires. It includes unlimited Self Assessment, one lifetime wellness session, one INTT session (45 min), one meditation, and 10 minutes with an AI Companion. Immersive Spaces and full programme libraries require a paid plan. The Free Tier is a genuine starting point, not a trial.
NOYO Companions are built on proprietary frameworks including the Human Attunement Model (HAM) and ERAS risk assessment. They listen, reflect, and guide — but do not diagnose or provide clinical care. Sessions are confidential and designed around your emotional needs. Meet your companion at companions.noyo.global.
The Help Centre is for general questions. If you are in distress or need immediate support, go directly to NOYO's crisis service — available 24/7 in your language.
Still need help?
Can't find what you're looking for? Reach the NOYO team directly.